{"id":295,"date":"2022-11-26T09:10:52","date_gmt":"2022-11-26T14:10:52","guid":{"rendered":"http:\/\/sdsvcs.com\/?page_id=295"},"modified":"2022-12-04T19:44:33","modified_gmt":"2022-12-05T00:44:33","slug":"office-training","status":"publish","type":"page","link":"http:\/\/sdsvcs.com\/?page_id=295","title":{"rendered":"OFFICE TEAM MEMBER training and rules"},"content":{"rendered":"\n\n\n

office team member training and rules for the office:<\/em><\/strong><\/p>\n

no earbuds in the office please<\/p>\n

no playing or listening to music in the office PLEASE<\/p>\n

stay focused on your work and dispatch boards and gps screen and security cameras<\/p>\n

\n

DO WE WORK ON POOLS?\u00a0\u00a0\u00a0\u00a0\u00a0 YES\u00a0 PUMPS,\u00a0 STOPPED UP DRAINS<\/p>\n

JETTING SERVICES<\/p>\n

\n

DO WE WORK ON GAS APPLIANCES?\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 YES\u00a0\u00a0 IF WE HAVE THE MANUAL<\/p>\n

AND YES IF THE COMPANY HAS A TECHNICAL SUPPORT LINE<\/p>\n

$175 PER HOUR IS THE COST<\/p>\n

YOU CAN HELP BY GETTING THE MAKE MODEL SERIAL NUMBER<\/p>\n

PHOTOS ETC<\/p>\n

\n

\u00a0<\/p>\n

\u2014\u2014\u2014\u2014\u2014\u2014————————————————————-<\/p>\n

it is the dispatchers job to call the customer not the technician<\/p>\n

exception\u00a0\u00a0 shawn and brad<\/p>\n

example when a job is sent to a tech and it is for larry dean trustee<\/p>\n

please call larry to make sure he knows that that he knows the tech is on his way<\/p>\n

DO NOT ASSUME THE TECH WILL CALL PLEASE<\/p>\n

————————————————————————–<\/p>\n

kris THE PLUMBER LIVES IN INTERLOCHEN 15 MIN WEST OF PALATKA<\/p>\n

he works in<\/p>\n

palatka area, palm coast, DAYTONA, st augustine<\/p>\n

jax , orange park, middleburg<\/p>\n

and<\/p>\n

some times in gville when we are short handed<\/p>\n

and all points in between<\/p>\n

HE WILL BE DRIVING A LOT<\/p>\n

HE IS APPROVED FOR WELL PUMPS AND GAS<\/p>\n

NOT LIFT STATIONS<\/p>\n

\n

REVIEW PARTS BUTTON<\/p>\n

\n

REVIEW APPLICANT BUTTON<\/p>\n

\n

STANDBY<\/p>\n

PLEASE do not just change the color to green, also send it to the tech<\/p>\n

as a work order………..alert the tech via email\/page and or call and<\/p>\n

verbally state it<\/p>\n

———————————————————————-<\/p>\n

MARKETING QUESTION\u00a0\u00a0\u00a0\u00a0\u00a0 VERY IMPORTANT<\/p>\n

please ask the following question for every work order……<\/p>\n

For marketing purposes \u00a0how did you find our office number today?<\/p>\n

Then please log in correctly THERE RESPONSE SUCH AS<\/p>\n

internet<\/p>\n

yellow pages<\/p>\n

in my cell phone<\/p>\n

etc<\/p>\n

you may prompt them if needed……..<\/p>\n

\n

REMIND YOUR TECHS WHO IS ON CALL TODAY, DO NOT REMIND THEM AT 4PM<\/p>\n

LET THEM KNOW IN THE MORNING BY VERBAL OR BY EMAIL\/PAGE<\/p>\n

\n

IDEA ……………………PUT THE PLUMBING CALL SCHEDULE ON THE CALENDAR TRISH USES FOR DAYS OFF<\/p>\n

I NEED YOUR THOUGHTS<\/p>\n

———————————————————————————–<\/p>\n

CALENDAR<\/p>\n

CAN ANYONE ADD TO THE CALENDAR?\u00a0\u00a0 IS IT A SHARED CALENDAR?<\/p>\n

\n

DO YOU KNOW HOW TO ACCESS YOUR calendar?\u00a0 Do you ever look at it?<\/p>\n

\n

do you know how to run a credit card on both credit card machines?<\/p>\n

\n

please do not close the work order FROM PURPLE TO GREY until the tech has closed it out on the<\/p>\n

24 hour hotline, please let the managers know if you cannot get a tech to<\/p>\n

close out his tickets via the\u00a0 24 hour hotline<\/p>\n

\n

FREE ESTIMATES<\/p>\n

PLEASE\u00a0 AT THE BEGINNING OF THE ESTIMATE DESCRIPTION:<\/p>\n

RESEARCH ………HOW MANY TIMES THEY HAVE CALLED US BEFORE<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0\u00a0 1ST TIME CALLER\/ FREE ESTIMATE\/DESCRIPTION<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0\u00a0 100 PLUS WORK ORDERS\/ DESCRIPTION<\/p>\n

PLEASE DO NOT USE THE WORD REMODEL………..PLEASE<\/p>\n

SPECIFY WHAT THEY WANT<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0 REMOVE AND INSTALL NEW TOILET<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0\u00a0 INSTALL NEW DRYWALL<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0\u00a0 NEED A NEW DRAIN FIELD<\/p>\n

EXAMPLE\u00a0\u00a0\u00a0\u00a0 REPIPE HOUSE HOT AND COLD WATER<\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 PLEASE SPECIFY WATER OR SEWAGE PIPES PLEAS<\/p>\n

REPEAT CUSTOMERS WILL GET A HIGH PRIORITY<\/p>\n

PLEASE DO NOT ALERT YOUR CUSTOMERS TO THIS\u00a0 REALITY<\/p>\n

———————————————————-<\/p>\n

only thing we say no to is<\/p>\n

pumping out residential septic tanks<\/p>\n

we say yes to everything else and then put in a work order<\/p>\n

even if you do not know when or even if you do not<\/p>\n

know how……………..PUT IN A WORK ORDER and then call LJR<\/p>\n

————————————————————–<\/p>\n

ESTIMATES…….PUT IN A WORK ORDER AND DO NOT PROMISE A<\/p>\n

DATE…………AND YES WE ARE GOING TO LOOSE SOME OF THESE<\/p>\n

DUE TO A SLOW PROCESS FOR GIVING FREE ESTIMATES<\/p>\n

OUR PRIORITY IS\u00a0 PAYING CUSTOMERS………….<\/p>\n

——————————————————————-<\/p>\n

GAS CALLS AND PUMP CALLS $175 PER HOUR<\/p>\n

——————————————————————-<\/p>\n

NO FREE ESTIMATES ON RESIDENTIAL PUMPS<\/p>\n

———————————————————————–<\/p>\n

NO FREE ESTIMATES ON COMMERCIAL AND RESIDENTIAL GAS JOBS<\/p>\n

——————————————————————————-<\/p>\n

FEEL FREE TO PRINT THIS AND ASK ME TO ADD to this office training<\/p>\n

if you can think of something we have missed<\/p>\n

—————————————————————<\/p>\n

be alert<\/p>\n

no sleeping on job, no napping please<\/p>\n

if you are bored speak up…….. ask for something to do<\/p>\n

here are a list of extra items that we need help on:<\/p>\n

vacume your office<\/p>\n

clean your glass door<\/p>\n

empty trash<\/p>\n

wipe down kitchen<\/p>\n

sweep front porch<\/p>\n

hang more pictures, hang more pin boards<\/p>\n

or help the person doing it<\/p>\n

wipe down the doors in the kitchen<\/p>\n

clean out the fridge, wipe it down<\/p>\n

wipe down the table in the breakroom<\/p>\n

clean your personal desk, remove all items carefully<\/p>\n

and wipe it down<\/p>\n

wipe down all items that we touch, cold and flu season is here<\/p>\n

all doorknobs, doorhandles, flushhandles, faucets,<\/p>\n

wipe down coffee pot area<\/p>\n

we have a door that needs hings upstairs<\/p>\n

table upstairs can used a wipe down<\/p>\n

vacume upstairs<\/p>\n

sweep stairwell<\/p>\n

move joans work station to the right and after 2pm only, her workstation<\/p>\n

needs to be moved and it will require 2 to 4 persons to make this move<\/p>\n

mostly likely kealin, shawn tacker, volunteers to help<\/p>\n

\n

a small amount of texting is allowed, but do not abuse my trust<\/p>\n

if you abuse this then your phone will not be allowed in the building<\/p>\n

this is NOT what we want<\/p>\n

\n

most work should be assigned out by 830am…………….feel free to reach out to the managers<\/p>\n

to ask…………………example what is kealin doing today?……………….same for tacker<\/p>\n

same for will<\/p>\n

this also includes STANDBY TIME………………..<\/p>\n

\n

ALL TECHS ARE TO TURN IN THERE PAPERWORK\u00a0\u00a0 MON, WED FRI<\/p>\n

DANNY\u00a0\u00a0 TUE, THUR<\/p>\n

KRIS\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 TUE , THUR OR FRIDAY<\/p>\n

\n

HOW TO HANDLE A LATE ARRIVING PLUMBER<\/p>\n

ASSIGN A JOB, BUT LET THEM KNOW YOU HAVE NOT CALLED THE CUSTOMER<\/p>\n

I NEED TO SHOW YOU HOW TO DO THIS IN PERSON BY ALTERING THE WORK ORDER<\/p>\n

WHEN IT POPULATES ON THE SCREEN PRIOR TO BEING SENT OFF<\/p>\n

————————————————————————————-<\/p>\n

if you need to use your personal cell phone please declare an emergency and step outside<\/p>\n

please do not use your personal cell phone in the office unless you get it approved by LDJR<\/p>\n

PLEASE make your personal calls outside.<\/p>\n

\u00a0<\/p>\n

train your friends and family to text and to respect your time at work. Remind them of your responsibilities here at asap.<\/p>\n

———————————————————————————————-<\/p>\n

please verify truck locations every 60-120 minutes\u00a0<\/p>\n

————————————————————————————————<\/p>\n

BATHROOM BREAKS AND EMERGENCIES<\/p>\n

in you need to leave your dispatch desk please make sure someone replaces you while you are gone.<\/p>\n

————————————————————————————————–<\/p>\n

after NOON ISH , we have a bad habit of thinking about weather we can service a customer<\/p>\n

PAYING CUSTOMERS<\/p>\n

the answer is\u00a0<\/p>\n

YES WE WILL DO EVERYTHING WE CAN TO SERVICE YOU TODAY<\/p>\n

IF I CANNOT I WILL CALL YOU AROUND 4PM, BUT I WILL DO EVERYTHING I CAN<\/p>\n

TO GET TO YOU TODAY<\/p>\n

\u00a0<\/p>\n

FREE ESTIMATES<\/p>\n

WE DO NOT make the estimators schedule he will reach out to you when he is available.<\/p>\n

——————————————————————————————–<\/p>\n

DO NOT prop your feet up while working and lay back<\/p>\n

please keep your shoes off the furniture<\/p>\n

\u00a0<\/p>\n

DO NOT sit on the desks, sit on the chairs please<\/p>\n

Every desk is to have a training and notes manual on the desk<\/p>\n

with your personal name on it<\/p>\n

\n

review 811 training, have you been trained how to call in to<\/p>\n

811 on cell or 1800-<\/p>\n

——————————————————————-<\/p>\n

pick up the phone fast, why let it ring 5 or 10 times<\/p>\n

THEN<\/p>\n

proper way to answer the phone is<\/p>\n

THANK YOU FOR CALLING ASAP THIS IS (FILL IN YOUR FIRST NAME HERE)<\/p>\n

HOW MAY\u00a0 I HELP YOU TODAY<\/p>\n

\u00a0<\/p>\n

PUT IN A WORK ORDER…………………….I REPEAT PUT IN A WORK ORDER<\/p>\n

IT IS NEVER A MISTAKE TO PUT IN A WORK ORDER. THEN IF YOU NEED HELP<\/p>\n

THEN ASK…….BUT YOUR JOB…………YOUR MOST IMPORTANT JOB IS TO PUT IN<\/p>\n

THE WORK ORDER<\/p>\n

\n

HATS are acceptable in the office as long as they DO NOT OFFEND YOUR<\/p>\n

OTHER CO WORKERS………………PLEASE STAY AWAY FROM POLITICAL STATEMENTS<\/p>\n

OR POLITICAL TOPICS SAVE THAT FOR OFF DUTY<\/p>\n

OTHER THAN HATS, ALL OTHER HEAD COVERING would have to be approved<\/p>\n

by Ljr<\/p>\n

PLEASE DO NOT wear our competitors shirts or hats<\/p>\n

please do not wear any clothing that would offend your coworkers<\/p>\n

please be conservative in your attire<\/p>\n

\n

Be careful when opening the front door, speak thru the door when possible.<\/p>\n

—————————————————————————————-<\/p>\n

\u00a0<\/p>\n

I reviewed all the material in this office training team member guidelines<\/p>\n

and I agree to comply with said rules:<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

print name_____________________________________________________<\/p>\n

signature________________________________________________________<\/p>\n

date_____________________________________________________________<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

office team member training and rules for the office: no earbuds in the office please no playing or listening to music in the office PLEASE stay focused on your work and dispatch boards and gps screen and security cameras DO WE WORK ON POOLS?\u00a0\u00a0\u00a0\u00a0\u00a0 YES\u00a0 PUMPS,\u00a0 STOPPED UP DRAINS JETTING SERVICES DO WE WORK ON […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/pages\/295"}],"collection":[{"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/sdsvcs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=295"}],"version-history":[{"count":16,"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/pages\/295\/revisions"}],"predecessor-version":[{"id":354,"href":"http:\/\/sdsvcs.com\/index.php?rest_route=\/wp\/v2\/pages\/295\/revisions\/354"}],"wp:attachment":[{"href":"http:\/\/sdsvcs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}